Your First Appointment
This information was carefully developed to explain what you
can expect from our staff, treatment, process, and how you can
help assure the best treatment outcome possible.
To make an appointment with HRA, please call the scheduling department at 870-793-8900. ext 2199. The receptionist will discuss your needs and how we can best serve you.
In an emergency situation, please call 1-800-592-9503 or contact
the nearest clinic.
First AppointmentIn most cases an appointment can be made the following day after you make the request for services. Please contact the scheduling department at 870-793-8900, ext. 2199. The receptionist will discuss your needs, how we can best help, and what you need to bring for your first appointment.
Additional AppointmentsAfter your first appointment, your counselor will work with you in determining how often you will need to schedule appointments.
What to expect during your visits
First appointmentYour first visit will usually last 1.5-2 hours. It is helpful to arrive 30 to 45 minutes early; there are several things that need to be completed at this first visit.
You should bring the following items to your first appointment:
- Your insurance or medical card
- Proof of household income, such as several of your most recent paycheck stubs for full gross family income or a copy of last IRS tax return
- Proof of food stamps, if applicable
- Containers of all medicines you are taking, including vitamins and other over-the-counter medications
- A list of any prior behavioral health, alcohol and drug abuse or dependency you received at HRA or elsewhere, and the name of the person providing services
- The name, address and phone number of someone to contact in case of an emergency
- Proof of guardianship if an under-age child will be receiving treatment
- If you are a Medicaid recipient, under 21, or if a referral is required by your insurance policy you will either need a copy of the referral in hand or have it faxed to the clinic prior to the appointment.
- A parent or guardian with you for your first appointment
- Parental or guardian consent for treatment
- A parent or guardian with you for all psychiatric (doctor) appointments
- Demographic and self-assessment
- Verification of billing information
- Consent to treatment form
- Information release form
- An agreement between you and your therapist concerning
the issues on which you will be working
Involvement in setting treatment goalsAfter thorough assessment you and your therapist and/or doctor set your treatment goals, make a plan to meet your goals, and review your progress. The treatment plan will be tailored to your specific needs. You and a multi-disciplinary team of professionals from HRA will develop your treatment plan. Some clients often need services from more that one HRA program; those services will be jointly planned and coordinated with you. The therapist then will review the plan of care with you or your legal guardian, and then you or your legal guardian and a representative of HRA shall sign it.
Your opinion about therapy is valuable to the therapeutic process, but HRA makes final decisions about the frequency and type of services provided. We may stop services if you repeatedly refuse to follow treatment procedures, including refusing to take medication as prescribed; or when your physical and/or emotional conditions indicate that services provided by HRA are no longer appropriate.
Family InvolvementHRA believes that involvement of client's families often is an important part of providing effective treatment, support and rehabilitation. With your permission; input from family members will be sought and encouraged. Family members will be included in goal-setting and planning treatment whenever possible, but only if the treatment team believes that including the family would benefit treatment and if the you agree.
ReferralsHRA will assist in linking you with other community resources when:
- HRA cannot provide appropriate service, or
- Some additional services are needed, or
- We no longer can provide you with the best service to meet your needs
HospitalizationsHRA refers clients to in-patient facilities when appropriate. Those facilities will determine if their hospital is covered under your insurance plan, if you have insurance.
Costs of services and billingAt your first appointment, you should bring your insurance card (s) and/or proof of income with you. A clinic staff member will take the information and determine your financial responsibility. This can also be done by telephone with centralized services. Please call 870-793-8900 x 1132 for more information.
HRA takes Medicaid as payment in full. Please bring your card to each visit. ARKids B recipients may have a $10 co-pay.
If you have Medicare, you will have a co-payment unless you have a supplement insurance policy. We will file your Medicare claim and we accept Medicare payment.
Behavioral health benefits from private insurance can help reduce your out-of-pocket costs. Please have your insurance card available when talking with us on the phone and bring your card with you for your first appointment. If you are NOT the insured, you will need to provide their name, date of birth and social security number. We will file your insurance claim for you or be glad to assist you in the filing.
All co-pays must be paid at the time of your appointments. We will file your insurance claim or be glad to assist you; should you choose to file your own claim, you must pay for our service at the time of your appointment. We also accept cash, personal checks, Visa and MasterCard.
You may also qualify for assistance with your fees through other programs and grants HRA receives. An office staff member or your therapist will be aware of these resources. Proof of income for all members of the household is required to apply for these services.